FAQ

Account

How do I register a Scoutstock account?

From the menu above you select 'Sign in' then select 'Register' to register as a buyer. If you want to register as a supplier on Scoutstock, please select 'Membership' in the footer area.

I didn't get any email verification, wat happened?

You need to go to the Spam section to see if you have it there. Or you can go to the Sign In menu and then you can re-send the email verification right away.

Can I recover my password?

Go to the sign in menu, press 'Forgot your password?' and then you will be able to login back again if you want!

For buyers

Do i have to pay to use Scoutstock?

Buyers and suppliers can create their account for free. Suppliers can upgrade to one of the memberships we provide in order to access more benefits.

How long is the shipping process?

This is under the control of your supplier. It will depend based on the delivery method. It’s a good idea to talk with the supplier to ensure that you know exactly when everything is delivered.

Do you have a minimum order quantity?

Every supplier is allowed to provide a specific order quantity based on his own needs. We recommend you to use the message center so you can talk with the supplier and then see if he agrees with the order you have in mind at this time.

How do you handle buyer and seller communication?

You can use the dedicated message center to contact any seller or supplier, press 'Contact request' and you can start talking with them without any issues. It’s a seamless process and a fast one too.

Is VAT included in the total price?

Every supplier can choose to show VAT or not show VAT based on the matter at hand. Discretion is advised, and every supplier can choose to or not to show any VAT information as needed.

I have more questions. How can i contact Scoutstock.com?

Scoutstock.com is here to help. Contact us directly and we will be getting back to you as soon as possible.

For suppliers

Can I edit my company information?

Yes, the microsite is where you can access and also modify your company information. You are free to change the layout, theme and even contact details or your logo if you want. Everything is under your control.

Can a supplier use Scoutstock for free?

Yes, you can do that, then you can upgrade to one of our membership options. This is not mandatory, but it will provide you with more exposure and an easier way to generate sales.

Why should I use Scoutstock as a supplier?

The first major benefit is that you can acquire access to a variety of suppliers all over the world. We are also working with innovative, high standard professionals all the time. Moreover, we help you boost your revenue margin.

Do I have to pay to create an account?

No, you can easily create an account free of charge, be it for a buyer or a supplier. One thing to note is that suppliers can obtain specific features and benefits if they choose to upgrade to the premium account.

Can buyers and suppliers communicate with each other?

Absolutely, we created a message center that’s within the platform and you can use this to get in touch with one another.

How does Scoutstock bring more suppliers?

We are always on the lookout for suppliers that deliver something unique and different. We are a marketplace focused on innovation, and we always strive to bring in top of the line results.

How do you bring in more buyers?

We advertise products online and we use traditional marketing methods to bring in more natural traffic. In the end this will bring a very good user experience and outstanding results at the highest possible level every time.

Is Scoutstock promoting my products?

We always promote brands and goods on our website. In order to do that, we are using the logos and pictures from the microsite. This promotion can give you more sales and it will allow you to boost your exposure in the online world.

How can I contact Scoutstock?

We are always accessible via our website, you just let us know what you need and our team will be ready to assist as much as possible. Our commitment is to professionalism and attention to detail.

Disputes & Fraud

How can I figure out what products are not allowed?

We don’t accept some goods either due to the local laws or their nature. Our terms and conditions page has a comprehensive list of what we don’t accept on our website. This will offer you all the information you need!

Can I contact Scoutstock in case I have issues?

You can go to the 'Contact us' page and then you can send us an email if you want. We reply very fast, so you never have to worry about any problems that can arise.